Airvet Chat – Airvet

What is Airvet Chat?

Airvet members can chat with a pet expert about non-urgent, everyday care questions by selecting Chat from the home screen. A veterinary professional will respond to you within minutes - no question is too small.

Reminder: If you believe your pet is experiencing an emergency, please take your pet to an ER or vet clinic for treatment.

When should I use Chat?

24/7! With Chat you'll get personalized advice and care guidance from a veterinary professional who can answer your question or provide recommendations for next steps. It is optimal for non-urgent everyday care questions, but our team can escalate urgent or complex medical questions when best for the care of your furry family member.

How do I initiate a chat with a veterinary professional?

To initiate a chat, simply select the Chat option from the home screen of the app, select your pet, and begin the chat - within minutes you’ll be connected with a vet professional who can help!

Can I chat with a veterinary professional from my computer?

Airvet’s member Chat feature is only available via the app at this time.

What kinds of questions can I chat with a veterinary professional about?

Any general pet questions! No question is too small - from behavior questions, to supplement recommendations, to advice on training; we’re here to help however we can.

Note: Chat is intended for non-life-threatening, non-urgent requests and basic medical questions.

How much does a chat consult cost?

Airvet’s Chat feature is included in your membership benefit! No extra fees required.

How long will the chat stay open?

Once your questions have been answered and any concerns have been resolved, the veterinary professional will ask whether you have any additional questions. If you do not, they will close the chat. Whenever you have more questions, simply start another chat!

How quickly will I get a response?

A veterinary professional will respond within minutes!

Can I use this 24/7?

Yes, you can start a Chat any time, 24/7!

Can I request prescriptions/prescription refills through chat?

Prescriptions and prescription refills cannot be filled through chat at this time.

What types of pets can I Chat about?

You can chat about dogs, cats and other common household pets at this time through the chat feature. Our chat veterinary professionals are familiar with some other species, but may refer you to reach out to the Airvet Support team (at support@airvet.com) if they are not familiar with less common species.