How to Use The Portal as an Airvet Hospital

How do I add team members to the portal? 

You can add team members directly through the portal by tapping on Practice from the navigation pane on the left side of the portal. You’ll see “+ Invite a Team Member” on the right side of the page.

Does the hospital support team need to download an app to use it? 

The Airvet portal is accessed via desktop -- no need for the support team to download an app! 

Are there support materials to provide clients to assist them with using the app?

Yes -- your Airvet account manager can supply you with materials for your clients! Simply reach out to them, or our support team at [e-mail], if you ever need additional resources. 

How do I waive an Airvet fee?

Once a case is created, you can adjust the fee by tapping on the menu at the top right of the screen and selecting the Adjust Price option. There will be options to either adjust the price or waive the fee entirely!

Can I send a client an appointment? 

Case requests can be initiated by the practice team through your desktop portal, or by clients from their app. This process was thoughtfully designed to mirror the existing client behaviors of requesting an appointment. 

Requests sent by the practice team (PCR’s) - Practice case requests can be initiated from the desktop portal and are sent directly to the client along with the specific fee selected by the practice and type of consultation. PCR’s can also be set at no fee, and the client’s card will not be charged. Requests must be accepted by the client before the case can open.

Can I set my own fees for telemedicine visits?

A hospital can set their fee for New Exams and Follow-ups. The fees are listed at $30 by default. In order to adjust the fee you are charging, please email your account manager or contact [e-mail]. 

Can I adjust the fee for a case once it has been created?

Once a case is created, you can adjust the fee by tapping on the menu at the top right of the screen and selecting the Adjust Price option. Your hospital is able to set the fee for a New Exam or Follow-up exam.

If you feel that you weren’t able to adequately assist the owner or had a technical/connection issue that you weren’t able to resolve after trying to connect with the client, you can always refund the call by tapping on the ellipsis on the top right of the case page (iPhone) or by tapping on the menu on the top right of the case page (Android) and tapping refund. A refund sends back 100% of the cost of the call to the client. 

Note: This can take 3-5 business days to reflect in the client’s account.

Can I invite a client to download the app?

Invite a client to download Airvet directly from the portal by selecting “Clients” from the navigation pane. After confirming the client isn’t already registered by using the search bar on the right, select “Invite a Client” and you will have the option to send a text or email message to a client with a download link to the app store.