Prescriptions

Can Airvet prescribe medication?

Yes, Airvet now offers prescription consultations included in some Airvet Memberships, for cats and dogs (to see whether Prescription Requests are a feature available for you, please visit your Membership details screen in the app).

Laws for prescriptions vary by state and we are only able to provide prescriptions to residents of certain states at this time, if supported by your membership (we are unable to provide prescriptions in Canada).

For memberships that offer the Prescription Request feature, the states that are currently supported include:

• Alabama
• Arizona
• California
• Florida
• Louisiana
• Maine
• Massachusetts
• Mississippi
• Missouri
• New Jersey
• New York
• Pennsylvania 
• Rhode Island
• South Carolina
• Texas
• Virginia

with more states coming soon! 

Even if you’re not in a state where we can currently prescribe or the prescription request feature is not part of your membership, our vets will always be able to triage, support, and provide expert guidance and advice for any pet questions or concerns you may have!

*Note: This feature is only available for some Airvet Members. If you have questions about whether this feature is available to you, you can either visit your Membership details screen in the Airvet app or reach out to us at [e-mail] and we’d be happy to provide more information.

How do I know if I can get a prescription through Airvet in my state?

At this time we only support residents in the states listed above for prescription requests, but we are working to support more states in the future. 

In the future, if you’re curious whether your region is supported, simply either:

1. Tap "More ways to connect", then tap on "Prescriptions"

   

OR

2. Navigate to the "Additional appointments" header on the home screen of your app, then swipe to find the tile that reads "Need a prescription? Get an RX"

If the state you are in is supported, you will be able to view the button and request a visit; if your state is not supported, you will not be able to see the Prescription button in your app.

Our program is new, expanding, and ever-changing. Email us with any questions at [e-mail].

I’m in a state/province that legally allows for prescriptions via telemedicine. Will I be able to get a prescription through Airvet?

Some states/provinces that allow for prescriptions through veterinary telemedicine may not yet be supported by the Airvet app; however, we’re constantly working to support more states!

If I’m prescribed medication through Airvet, can it be fulfilled through Airvet or do I have to go to a local pharmacy?

If you're provided with a prescription, it can either be filled through Airvet's online store or through your local brick-and-mortar pharmacy. Unfortunately, some online pharmacies do not accept prescriptions made over telemedicine.

Can I get a refill for an existing prescription through Airvet?

If you live in a state that currently supports the prescription feature, and your membership provides you access to it, you can use it to request a refill for an existing prescription. If doing this, please be aware that when speaking with a vet who didn’t provide the original prescription, it will be treated as a new prescription (rather than a refill) as a new VCPR (veterinary-client-patient-relationship) must be established with the vet providing the prescription, and will be up to the discretion of the vet as to whether it would be appropriate to provide the prescription requested.

In other words, since it will be treated as a new prescription and a new virtual VCPR will need to be established, there is no guarantee that a prescription refill request will be granted. It is ultimately up to the veterinarian’s professional opinion as to whether providing a prescription would be appropriate based on their evaluation of your pet. Some medications require recent in-person tests before they can be refilled, for the safety of the pet.

Before your visit, you will need to request that your in-person veterinary clinic send your pet’s complete medical record, including information regarding the existing prescription and results of any diagnostic tests (such as blood or urine tests) associated with it, to [e-mail].

Can I get a prescription for any species? 

At this time prescription requests can only be made for dogs and cats.

What type of medication can be prescribed through Airvet?

There are a variety of medications that our vets can prescribe if you live in a state and have a membership that currently supports the prescription request feature. However, there are also certain types of prescriptions that simply aren’t able to be fulfilled via a telemedicine visit alone and may instead require in-person care. 

Some examples of prescriptions that won't be possible to fill via a telemedicine visit alone include controlled drugs (i.e. opiates), compounded drugs, and drugs the veterinarian determines are not appropriate for your pet’s condition. Prescriptions that require recent blood or urine tests can not be filled unless the tests have been performed within an appropriate time frame, your pet’s medical record has been provided, and the Airvet veterinarian deems the refill appropriate (i.e. canine heartworm preventive refills, long-term medications that need monitoring of kidney or liver enzymes).

The prescription request service is meant to be used for non-urgent pet medical problems; for urgent pet medical issues, please contact your local veterinarian.

Am I guaranteed to get a prescription if I submit a Prescription Request through the app?

When making a prescription request, you will be connecting with a veterinarian who will conduct a virtual exam of your pet and learn more about the issues they are currently experiencing. From there, they will use their professional veterinary judgment to determine whether prescribing medication would be in your pet’s best interest for their particular situation. 

To clarify, simply starting a prescription request is not a guarantee that you will receive a prescription. It is ultimately up to the veterinarian’s professional opinion as to whether providing a prescription would be appropriate based on their evaluation of your pet.  

If I want to request medication for more than 1 pet, do I need to schedule separate appointments for each of them?

Yes, you must schedule separate appointments for each pet. A legal medical record must be created for each pet, and the only way to do so is with separate visits.

What happens after I make a Prescription Request appointment?

Make sure you’re prepared for your visit by reviewing the information below.

Before your visit:

1. Make sure you have accepted the notification and audio/video permissions for the Airvet app in your phone’s general settings.
   (This can be done by going to your phone’s Settings, then searching for the Airvet app, then making sure all permissions are accepted and notifications are turned on.)
2. You will receive an email confirming the date and time of your appointment once it’s scheduled in the app. You will also see a case card on your app’s home screen for the appointment – if you tap on it, you will be able to upload videos, photos, and medical records/documents to the case for the veterinarian to review before your visit.

The day of your visit:

1. On the day of your appointment, you will receive a notification 10 minutes before the appointment to remind you that the visit will be starting soon.  
2. You will need to be present in a quiet, well-lit area, and your pet will need to be with you.
3. At the time of the appointment, the veterinarian you’ll be meeting with will send you a message, then they’ll initiate a video call through the app to ask you questions and assess your pet.Over the course of the call, they may ask about the following:
   1. Your pet’s health history, and whether you have any recent labwork you’d be able to share
   2. The symptoms your pet is experiencing, and information about their diet, activity, or environment
   3. Ask which pharmacy you would like any prescriptions sent to, or if you’d like to order them through our online pharmacy
4. After assessing your pet and discussing your concerns, they will run through their proposed plan of action/next steps for your pet's care (whether that includes the medication you originally requested or not).

What happens if the veterinarian prescribes medication?

Medications prescribed during appointments are typically fulfilled through one of our online pharmacies, Mixlab or Vetsource, and mailed to your home.  But if you prefer, during your visit you may request they be fulfilled through your local human pharmacy (Costco, CVS, etc). Regardless of which pharmacy is chosen, the veterinarian will send the prescription directly to the pharmacy through an encrypted method. We do not email copies of prescriptions for security reasons, and pharmacies won’t accept prescriptions via email.

• If prescribed through Vetsource, you will receive an email with instructions from [e-mail] within 24 hours of your appointment. 
• If prescribed through Mixlab, you will receive a text message from [phone] within 24 hours of your appointment.
• If prescribed through a local pharmacy, that pharmacy should notify you when the prescription is ready if you have notifications from them enabled. If not, you will need to check in with the pharmacy within 24 hours of your appointment.

Your visit will remain open for 72 hours, and you will be able to message the veterinarian with any questions you have during that time, if needed. If you have additional questions about your prescription status, please email [e-mail]. 

If a prescription is sent to one location and you would prefer a change, please contact [e-mail]. Our Team will communicate directly with the veterinarian to ensure changes are made within a timely manner. 

I had an RX visit, the vet prescribed medication through your online store (Vetsource) but I haven't received an email. 

Please check your junk/spam folder for an email from [e-mail]. If you still don’t see any messages, please email [e-mail]  and we’d be happy to help.

 

I live in a state on your current Prescription Request list, but I’m traveling to a state not on the list. Can I make a prescription request while traveling?

No, you must be physically present in a state on our Prescription Request list for the button to appear in your app. Both you and your pet must be physically present at the time of the appointment in the state for which you made the request to satisfy your state’s laws for obtaining pet prescriptions.

_______________________________

Attention Airvet Members who use the Prescription Request Service:

If you would like a copy of your pet’s Airvet medical record emailed to you, please request it from your membership email to [e-mail]. If you would like your pet’s Airvet medical record emailed to your veterinary clinic, please fill out this form and return it to [e-mail].

Attention CALIFORNIA Airvet Members who use the Prescription Request Service:

If you have questions or concerns about a prescription request appointment, or to reach a veterinarian who has provided you the service, please contact [e-mail]. 

If you have questions or complaints regarding a veterinarian who has provided you with a prescription request appointment in California, you may contact the CA Veterinary Medical Board. https://www.vmb.ca.gov/

California-licensed veterinarians who handle Airvet prescription requests include the following: 

• Dr. Erin Belleville, DVM, CA license #24023
• Dr. Julia Ellison, DVM, CA license #23049
• Dr. Julie Buford, DVM, CA license #25600
• Dr. Jeff Werber, DVM, CA license #8596
• Dr. Kristin Kamps, DVM, CA license #18895
• Dr. Melinda Newton, DVM, CA license #21042