How does Airvet work?

Are you receiving Airvet as a benefit through your employer or as a perk through your insurance provider or other offering? Please refer to our Benefit FAQs instead.

Please see below for information on how Airvet works for individuals.

How do I download the app?

Simply download the free Airvet app onto your phone from this link. We have both Android and iPhone versions of the app.

Download the app onto your phone from this link (or the App/Play Store)
Create your profile and add your pet(s)
Select a visit type from the home screen to connect with a veterinary professional in seconds!

How much does Airvet cost?

There are three options for virtual consults:

Start an On-Demand video call: $75
On-demand calls have a flat fee of $75 USD and have absolutely no time limit on the call. This will connect you with the first available veterinarian who may or may not be your primary veterinarian. Your case will stay open for 72 hours during which you can follow-up by chat with the same vet who answered your call with no additional fees.
Request a virtual appointment with your primary veterinarian: Fee set by your vet
The fee for a case request is set by your veterinarian. This option is only available if your primary veterinarian is on Airvet and is typically used for non-urgent matters. You can select your primary veterinarian who will call or message you back as soon as they’re available.
Become an Airvet member
For just $35/month you can become an Airvet member which includes unlimited 24/7 video calls and chats. Rest easy knowing that your pet family is prepared for anything that may come your way.

By starting an on-demand call or submitting a case request, you are authorizing the payment hold until the case is complete.

Where is Airvet available?

Airvet is available in the United States and Canada.

Can an Airvet vet prescribe medications?

Depending on the state you live in, it may be possible to request a prescription through Airvet with an Airvet membership! For more information on our prescription requests, please visit our Prescription FAQ.

What is the value in Airvet?

One of the biggest values in talking to a real veterinary professional is that you'll get information you can trust. Getting guidance and advice from a licensed professional typically leads to better medical outcomes for pets, and helps bring comfort and peace of mind to pet owners. In many situations, pet owners just need help understanding the urgency of their situation, and what the right options are for care.

When should I use Airvet?

Airvet is there for you anytime you have questions about your pet or need peace of mind. You can discuss anything from emergency triage, nutrition, and behavior, to basic health questions and general medical advice. If searching for answers from random people on the internet feels like a weird way to care for your pets, it’s probably because it is!

How can I update my existing pet’s information?

Tap the "Pets" tab at the bottom of your app's home screen
Select the pet whose information you’d like to update
Tap “Save” at the bottom of the screen to save your changes

How do I remove a pet from my account?

Open the app and log into your account. Once on the homepage, select the "Pets" tab located at the top of the screen, and tap and hold the pet's profile that you’d like to remove. A message will pop up asking if you're sure you'd like to remove their profile - tap "yes"/"remove" to proceed with the removal.

How do I accept/decline an appointment?

Once your veterinarian has booked an appointment for you, open the app and log into your account. The appointment will show up on the home screen of your app; tap on the card to open the appointment details screen. From here, you can select whether you would like to “Decline” or “Accept” the request.

If you select “Accept,” a payment window will appear asking you to confirm the charge (you won’t be charged until your case has closed). Select “Confirm” (ios) or “Authorize and Submit” (Android) to accept the charge. Congratulations! Your case is now open and you are able to chat with your veterinarian.

If you choose to “Decline,” a window will appear confirming the action and asking for the reason you wish to decline. Simply select your reason and then select “Decline Request.”

How do I download the app?