How does Airvet work?

How do I download the app?

Simply download the free Airvet app onto your phone from this link. We have both Android and iPhone versions of the app with desktop coming soon!

Download the app onto your phone from this link
Create your profile and add your pet(s)
Click on your pet’s avatar from the app’s home screen
Start an on-demand call to connect with a veterinarian in seconds!

How much does Airvet cost?

There are three options for virtual consults:

Start an On-Demand video call: $49
On-demand calls have a flat fee of $49 USD and have absolutely no time limit on the call. This will connect you with the first available veterinarian who may or may not be your primary veterinarian. Your case will stay open for 72 hours during which you can follow-up by chat with the same vet who answered your call with no additional fees.
Request a virtual appointment with primary veterinarian: Fee set by your vet
The fee for a case request is set by your veterinarian. This option is only available if your primary veterinarian is on Airvet and is typically used for non-urgent matters. You can select your primary veterinarian who will call or message you back as soon as they’re available.
Become an Airvet member
For just $30/month you can become an Airvet member which includes unlimited 24/7 video calls, and access to a $3,000 life-saving emergency fund. Rest easy knowing that your pet family is prepared for anything that may come your way.

By starting an on-demand call or submitting a case request, you are authorizing the payment hold until the case is complete.

Where is Airvet available?

Airvet is available in the United States and Canada.

Can an Airvet vet prescribe medications?

The laws around pet prescriptions actually depend on the state that you live in. Many states will require your pet to be seen in person by the veterinarian before they can prescribe any medications.

If your primary veterinarian is on Airvet, it’s best to connect with them through the app directly to discuss your prescription needs. To find out if your primary veterinarian is on Airvet, follow the steps HERE.

If your primary veterinarian is not on Airvet, our veterinarians can still provide valuable advice, but may be unable to prescribe medications if they have not seen your pet in person.

What is the value in Airvet?

One of the biggest values in talking to a real veterinarian is that you'll get information you can trust. Getting guidance and advice from a licensed veterinarian typically leads to better medical outcomes for pets, and helps bring comfort and peace of mind to pet owners. In many situations, pet owners just need help understanding the urgency of their situation, and what the right options are for care.

When should I use Airvet?

Airvet is there for you anytime you have questions about your pet or need peace of mind. You can discuss anything from emergency triage, nutrition, and behavior, to basic health questions and general medical advice. If searching for answers from random people on the internet feels like a weird way to care for your pets, it’s probably because it is!

How can I update my existing pet’s information?

Tap the menu icon located at the top left of the home screen
Select “My Pets” from the menu
Select the profile of the pet whose information you’d like to update
Tap “Update” at the bottom of the screen to save your changes

How do I remove a pet from my account?

Open the app and log into your account. Once on the homepage, select the menu icon, located at the top left of the screen and select “My Pets” from the menu. Locate the pet’s screen you’d like to delete and swipe from the right to the left and then select “Delete.” A window will open to confirm the action. Select “Delete” (iOS) or “Yes” (Android) to confirm the action. Your pet has now been deleted from your account.

How do I accept/decline an appointment?

Once your veterinarian has booked an appointment for you, open the app and log into your account. Once on the homepage, look at the requests listed under “My Appointments” and tap on the appointment card to accept the request. After tapping on the card, you will be navigated to the case details card where you can select whether you would like to “Decline” or “Accept” the request. If you select “Accept,” a payment window will appear asking you to confirm the charge (you won’t be charged until your case has closed). Select “Confirm” (ios) or “Authorize and Submit” (Android) to accept the charge. Congratulations! Your case is now open and you are able to chat with your veterinarian. If you choose to “Decline,” a window will appear confirming the action and asking for the reason you wish to decline. Simply select your reason and then select “Decline Request.”

How do I download the app?